Return & Refund Policy
At Amelia Print and Design, we take pride in creating high-quality, custom products made just for you. Because many of our items are personalized or made-to-order, our return and refund policy is designed to be fair while protecting the integrity of our handcrafted work.
Custom & Personalized Items
All custom and personalized products (including printed apparel, decals, and DTF transfers) are final sale and not eligible for return, exchange, or refund unless they arrive damaged or with a production error.
Non-Custom Items
We accept returns for non-customized items within 7 days of delivery, provided the item is unused, in original condition, and in original packaging. Return shipping is the responsibility of the customer unless the return is due to an error on our part.
Damaged or Incorrect Orders
If your item arrives damaged or you receive the wrong product:
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Please contact us within 3 days of delivery at ameliaprintdesign@gmail.com
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Include your order number, a description of the issue, and clear photos of the item and packaging.
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We’ll work with you to resolve the issue quickly—this may include a replacement, store credit, or a refund.
Refunds (if applicable)
Once your return or issue is reviewed and approved, we will notify you. Refunds (if applicable) will be issued to your original payment method within 5–7 business days.
Cancellations
Orders may be canceled within 12 hours of purchase. After this window, production may begin and cancellations will no longer be accepted.
Questions?
If you have any questions about your order or our return policy, feel free to reach out:
📧 ameliaprintdesign@gmail.com
